Serving the Community Since 1928
Deeply Rooted in the Community
There’s a reason why Elders Appliance has been serving this area since 1928 - it’s customer satisfaction. The moment you step into our store, our committed staff is ready to provide knowledgeable support. Our goal has been to deliver the best brand at the best possible price, while delivering outstanding, friendly, customer service. As well as displaying a large selection of name brand appliances, Elders Appliance is also the largest Scratch & Dent appliance dealer in Michigan we will work with you to find a product that fits your needs, budget and lifestyle. Not to mention, you’ll be supporting the local community!
Regarding Scratch & Dent Appliances. There is something that is very important to us. Our reputation – every store has one. Ultimately it is the only thing that means anything to a business. For a store like Elders that does a significant amount of their business selling “Scratch & Dent” appliances it is hugely important. We go to trade shows and meetings with other dealers all around the country. As “Scratch & Dent” dealers go we found there are a few good ones and a lot of bad ones.
The better dealers only receive their product from the Manufacturers. Many of the others will buy theirs from 3rd party suppliers. What this means to you is the dealers (like Elders) who buy from the manufacturer will have the Manufacturers fully functional warranty. A large portion of the units purchased through 3rd party suppliers have no warranty.
Then comes the testing. Elders Appliance tests every appliance before it hits the sales floor. We connect to water, gas, and either 120V- or 240V electricity to run test every unit. Many dealers will move their “Scratch & Dent” units straight off the delivery truck to the floor, sometimes without even unpacking them! When asked about hidden damage that affects the performance, they say “we just let service deal with it”. They don’t seem to understand that the customer shouldn’t have to deal those headaches!
There is a small percentage of “new boxed, not scratch & dent” stock that will have a problem…a small percentage, but it does happen. We actually have more confidence in the performance of our “Scratch & Dent” then we do our regular stock because we have run tested all of the “Scratch & Dent” units.
So why do we do it? Our Reputation is the most important thing our business has. Most dealers that sell “Scratch & Dent” are content with putting as little effort or money into their product as possible. They are willing to sell severely damaged, possible used appliances without warranties. Soon they will earn the reputation of a junk dealer. Elders Appliance wants to sell you an appliance we would be proud to sell to a member of our Church, a Friend, or especially our Mother.
Elders Appliance is YOUR source for competitive prices with knowledgeable in-store professionals here to help you every step of the way, whether you need to replace an old appliance, or if you’re remodeling and need an entire kitchen full of new brand name products. We will work with you to find a product that fits your needs, budget and lifestyle. And, our delivery and installation specialists will assure that your new appliances arrive safely and are installed properly.
We are proud to serve this community.
- 11 Experienced Employees
- Showroom 11,000 Sq Ft
- Friendly Kid-Zone
- 100% Customer Satisfaction